General Questions
Below are frequently asked questions and answers from our customers
Q: Can you tell me exactly how much this job will cost me?
At Cutting Edge Plumbing, you approve the price before any work is performed. We make sure you have all the information necessary to make the best decision possible with the options we give. You will always have a choice and never have to deal with getting an unapproved invoice after the work is completed. We are very upfront with our costs to avoid the customer any surprises. Our trained technicians will walk you through each step of the way to ensure your complete satisfaction.
Q: Are your plumbers licensed?
Yes, with over 15 years of experience we have amongst our employees, we are licensed by the State of New York.
Q: I have never had to call a plumber before, what should I expect?
Cutting Edge Plumbing is serious about customer service and safety. Your first interaction with our company will be a friendly voice of one of our professional customer service people eager to assist you in setting up an appointment. Our technician will call you before heading to your home to ensure you are home and to let you know who is coming. Our technician will arrive in a truck within the time frame we have agreed to in your schedule. You will be greeted with a clean, friendly representative from our company who will not only respect you and your home but listen to you so we can come up with the best solutions for you. We guarantee your satisfaction so in the event we don't meet you expectations simply lets us know and we will make it right.
Q:I purchased my own faucet and toilet, will you install them for us?
We are happy to serve you and will not only will we install your equipment but make sure it is done correctly and stand behind our workmanship. Furthermore, we will help you in selecting the right fixtures for your application.
Do you offer 24 hour emergency service?
We are available 24 hours a day/7 days a week to help with all your plumbing issues. Call us anytime to be connected to a live person that can help resolve your plumbing problem.
If you unable to find the answer please Contact us and we will aim to respond to your email within 24 hours, Although we usually respond much sooner.
